Refund policy

🔁 Return & Refund Policy

Last updated: March 17, 2026

At 365 Daily Essentials, we strive to deliver high-quality, fresh, and hygienic products. Due to the nature of our products (spices, food items, and consumables), we follow a strict return and refund policy to ensure safety and quality for all customers.

📦 1. Returns Eligibility

We accept returns only under the following conditions:

You received a damaged or defective product
You received a wrong item
The product was missing from your order

📌 To be eligible:

You must notify us within 48 hours of delivery
The product must be unused and in original packaging
Clear photos or videos must be provided as proof

❌ 2. Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for:

Opened or used food products
Items returned after 48 hours
Products without original packaging
Change of mind or taste preference

💸 3. Refund Policy

Once your request is approved:

🔹 Refund Options

Refund will be processed to the original payment method, OR
Store credit (if preferred)

⏱ Processing Time

Refunds are processed within 5–7 business days after approval

🔄 4. Replacement Policy

Instead of a refund, you may opt for:

Free replacement of the damaged or incorrect product

🚚 5. Return Process

To request a return or refund:

Contact us within 48 hours of delivery
Share:
- Order ID
- Issue description
- Photos/videos of the product
Email us at: 365daily.es@gmail.com

Our team will review and respond within 24–48 hours

📦 6. Reverse Pickup

If applicable, we will arrange a reverse pickup
In some cases, you may be requested to self-ship the product

⚠️ 7. Cancellation Policy

Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible

📍 8. Contact Us

For any queries or support:

📧 Email: 365daily.es@gmail.com
📍 Address:
Joglekar Building, Plot No. 119
Dadasaheb Rege Marg, Dadar West
Shivaji Park, Mumbai – 400028
Maharashtra, India